Oberon3 debuts in Pest Control market with OPINIATOR - the leading on-the-spot, customer comments card via mobile phone.
Halt Pest Control attributes improved customer satisfaction to new mobile technology

PORTLAND, OR, August 04, 2010 /24-7PressRelease/ -- Oberon3 has launched its on-the-spot customer comments card - Opiniator, into the pest control market through Halt Pest Control of Beaverton, OR. Opiniator allows real customers to use their own mobile phone to give their feedback about the pest control service whilst the pest technician is on premise, performing the work.

Oberon3's Founder and President Matthew Selbie said that "Without real customer feedback in real-time, a business does not have a way to understand its own performance and cannot prevent customer defection. Any pest control operator can now experience the same benefits that Opiniator's restaurant and auto customers have enjoyed for some time." - added Selbie. " Halt Pest Control is our first customer in this new market and they are already seeing the benefits of on-the-spot customer surveys and analysis to benchmark their employees, process, overall offer and of course raising customer satisfaction. "

"Our customers now have an easy way for rate our performance and suggest new ideas for us - they use a device they are already familiar with - their own mobile phone", said Robert McMaster, President of Halt Pest Control. "Opiniator allows us to ask our customers any type of question and it collates and analyzes the data - if there are any issues we see it straight away via charts on the web site, and it even alerts me via text or email if we have real issues or excellent performances. This gives us a competitive edge as we have a complete view of what are customers are saying and desiring" - added McMaster.

Press Release Contact Information:

Matthew Selbie
Oberon3, Inc
President
11307 NW College Dr
Portland, OR
USA 97229
Voice: 832 202 6003
Website: Visit Our Website